Shipping policy

KayWing Store Shipping Policy

Processing time
Orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping rates and delivery times
- Domestic shipping: delivery typically takes 【2–5 business days】. Shipping cost is calculated at checkout.
- International shipping: delivery typically takes 【7–15 business days】 depending on destination and customs. Shipping cost is calculated at checkout.

Tracking
A tracking number will be provided by email. You can also check your order status at any time from your order confirmation page.

Customs, duties, and taxes
For international orders, customs duties, import taxes, and brokerage fees may apply and are the responsibility of the recipient. Customs policies vary widely by country — please check with your local customs office before ordering.

Address accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer. If a package is returned to us due to an invalid address, reshipping costs will be the buyer's responsibility.

Lost or delayed packages
If your tracking has not updated for 【15 business days】 or your package appears lost, contact us at 【ericteam@yeah.net】 and we will investigate with the carrier and arrange a replacement or refund as appropriate.

Damaged on arrival
If your item arrives damaged, please refer to our Refund Policy for instructions — contact us within 7 days of delivery with photos and we will make it right.

Contact
Shipping questions? Email us at 【ericteam@yeah.net】.