Refund policy

KayWing Store Return & Refund Policy

We want you to love your purchase. If you are not completely satisfied, you may return eligible items within 30 days of the delivery date (the "Return Window").

Eligibility
To be eligible for a return, the item must be:
- Unused, unworn, and in the same condition as received;
- In its original packaging with all tags attached;
- Returned within the Return Window.

Final sale items and gift cards are not returnable.

How to start a return
To request a return, contact us at 【ericteam@yeah.net】 with your order number and the reason for the return. We will reply within 1–2 business days with return instructions. Please do not send your item back before receiving our instructions.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund (including any shipping costs you paid) at no charge to you.

Return shipping
- If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping cost.
- For all other returns, the buyer is responsible for return shipping costs.

Refunds
Once we receive and inspect your returned item, we will notify you of the status. Approved refunds will be issued to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the refund.

Exchanges
The fastest way to exchange an item is to return the original item as described above and place a new order once your return is accepted.

Contact
Questions? Email us at 【ericteam@yeah.net】. We are happy to help.